Mrs A complained that Trivallis failed to respond to the complaint she submitted regarding the works that need completing at the property.
The Ombudsman found that the Housing Association failed to provide a complaint response. The Ombudsman said this caused uncertainty and frustration for Mrs A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement to, within 3 weeks, provide a final complaint response that will also include an apology and explanation for the delay.