Repairs and maintenance (inc improvements and alteration eg. central heating double glazing): Vale of Glamorgan Council Report Date 17/03/2026 Case Against Vale of Glamorgan Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202510365 Outcome Early resolution Mr B complained that he had raised a repair complaint but that no one had come to inspect or repair it. He said the concrete at the top of the path had broken down and was causing a slip/trip hazard.
The Ombudsman found that the breakdown of the concrete had been raised at the same time as several other issues, and that it seemed to have gotten lost amongst the correspondence about Mr B’s other concerns. The consequence of this was not only that there appeared to have been a failure of communication, it also, potentially, amounted to a failure to inspect and carry out necessary repairs.
The Council agreed that, within 1 month, it would arrange an inspection appointment to review the status of the concrete path and reach a decision as to whether a repair is required. It also agreed to apologise for not having addressed this issue previously.