SPSO Individual Decisions

Mr C complained that the housing association had not acted reasonably in relation to a series of anti-social behaviour incidents that he reported. After investigation, we did not uphold Mr C's complaint. We found no evidence that the association had not acted in line with their policy and procedure for dealing with anti-social behaviour. Related reading View Decision Report 201507625 as a PDF (10.71 KB) Updated: March 13, 2018

Miss C raised a number of issues relating to the association's handling of her request for a higher fence between her property and that of her neighbour. In particular, Miss C believed that the association had unreasonably paid more attention to the demands of her neighbour and had failed to discuss the details of the positioning of the fence with Miss C before starting work, especially as Miss C had indicated that part of the cost of the fence could be met from her son's social work fund. Miss C also raised concerns about the association's handling of the funding for the erection of the fence. Our investigation found that the association had accepted that they could have progressed this more quickly and, because of the delay, had agreed to meet the full cost of the fence. They also accepted that communication with Miss C could have been better. However, we found no evidence that the association had treated her neighbour more favourably. We also found no evidence of fault in the association's handling of the funding for the fence and were satisfied that they had reasonably explored various avenues of funding.