SPSO (Scottish Public Services Ombudsman) No Decision Reached

Waverley Housing

201004812 · Local Government › Repairs and maintenance of housing stock (including dampness and infestations) · Decision date: 01 August 2011
Care home maintenance delays Inflexible Local Authority Funding

Full Decision

Summary

Mrs C complained that the housing association had delayed in carrying out a repair to her property. During consideration of this complaint, Mrs C raised a number of additional issues that had not been considered under the association's complaints process. This meant that the complaint had come to us too early. As a result, we closed it, to allow Mrs C to raise the additional issues with the association.

Related reading

View Decision Report 201004812 as a PDF (13.34 KB) Updated: March 13, 2018

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