Summary
Mr C raised a complaint about how a dental practice had handled his representations about treatment that he had received by a dentist at the practice. Although it was difficult to establish the exact sequence of events after Mr C complained, our investigation found that the practice had not handled his complaint in line with their complaints procedure and we upheld his complaint.
Recommendations
We recommended that the practice: review their procedures to ensure they deal with complaints in accordance with the NHS complaints procedure; and apologise to Mr C for their handling of this complaint.
Related reading
View Decision Report 201104012 as a PDF (12.3 KB) Updated: March 13, 2018