SPSO (Scottish Public Services Ombudsman) Not Upheld

NHS 24

201104097 · Health › Admission, discharge and transfer procedures · Decision date: 01 April 2012
Care and discharge planning

Full Decision

Summary

Ms C complained that NHS 24 refused to send an emergency ambulance to take her to hospital but instead referred her to the local out-of-hours service. She said that this was despite her step-daughter and her requesting an emergency ambulance.

Having obtained the recordings of the telephone calls during our investigation, however, it was clear that Ms C and her step-daughter did not request an ambulance nor did they raise objections to being advised to visit the local health centre.

We did not uphold this complaint.

Related reading

View Decision Report 201104097 as a PDF (16.25 KB) Updated: March 13, 2018

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