SPSO (Scottish Public Services Ombudsman) Not Upheld

Business Stream Ltd

201200592 · Water › charging method / calculation · Decision date: 01 January 2013
Complaint record keeping failures

Full Decision

Summary

Mr C, who represents a company, complained that Business Stream had charged the company for trade effluent waste without formal consent. He also said that the charges were based on an unreasonably high daily availability figure which did not reflect the average usage.

We found that consent for the charges had been in place for a number of years. We were satisfied that the charges were based on this and were calculated in line with Business Stream’s charging statement. In the absence of a request by the company to review the consent, there was no requirement for Business Stream to do so.

Related reading

View Decision Report 201200592 as a PDF (10.95 KB) Updated: March 13, 2018

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