SPSO (Scottish Public Services Ombudsman) No Decision Reached

Business Stream

201201874 · Water › incorrect billing · Decision date: 01 May 2013
Tax digitalisation programme delivery

Full Decision

Summary

Ms C complained on behalf of the owner of a farm (Mr A), about Business Stream's refusal to reduce a high bill he had received. We obtained further information from Business Stream and established that they had previously awarded Mr A an allowance for a burst pipe under their burst allowance policy. We discussed the matter with Ms C, who then discussed it with Mr A. Following this, Mr A was satisfied and withdrew his complaint. There were no grounds for us to pursue the complaint and we closed the case.

Related reading

View Decision Report 201201874 as a PDF (10.87 KB) Updated: March 13, 2018

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