SPSO (Scottish Public Services Ombudsman) Not Upheld

East Lothian Council

201204665 · Local Government › home helps, concessions, grants, charges for services · Decision date: 01 November 2013
Staff policy awareness

Full Decision

Summary

Mr C complained about the way the council handled an increase in his daughter's home care charges. He said that the council had unreasonably applied a lower earnings threshold than the one approved by council members. Mr C was unhappy that the council had declined to issue a refund as recommended by a complaints review committee (CRC). We found that the council did, in exceptional circumstances, have the discretion to reject recommendations made by a CRC, and concluded that their decision was one that they were entitled to make in the circumstances.

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View Decision Report 201204665 as a PDF (10.84 KB) Updated: March 13, 2018

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