SPSO (Scottish Public Services Ombudsman) Withdrawn

Business Stream

201302585 · Water › charging method / calculation · Decision date: 01 February 2014
Complaint record keeping failures

Full Decision

Summary

Mr C complained about the way Business Stream had calculated a reduction from his water bill, following a pipe burst in his caravan park.

In response to our enquiries and additional evidence provided by Mr C, Business Stream agreed to further reduce his bill. They also agreed to cancel a recovery charge they had applied to Mr C's account. Mr C told us that he would accept this offer and withdrew his complaint.

Related reading

View Decision Report 201302585 as a PDF (10.75 KB) Updated: March 13, 2018

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