Summary
Miss C complained to the council about the actions of their agents while they were pursuing a debt with her, and the way she had been spoken to by a council officer on the phone. The council did not respond to her specific concern about the council officer when they replied to her complaints, and so Miss C raised this with us.
Our investigation found that the council had taken steps to clarify the specific matters Miss C wished to complain of. As these included the way she had been spoken to by a council officer and this was not addressed in the council's response, we upheld the complaint.
Recommendations
We recommended that the council: apologise to Miss C that they did not respond to her specific complaint about the way that a council officer had spoken to her.
Related reading
View Decision Report 201400706 as a PDF (11.85 KB) Updated: March 13, 2018