SPSO (Scottish Public Services Ombudsman) Other

Scottish Prison Service

201402677 · Prisons › legal correspondence · Decision date: 01 October 2014
Prison legal correspondence security

Full Decision

Summary

We received a complaint that prison officers had not handled a prisoner's incoming post in line with prison rules and had not handled his complaint to the SPS reasonably. However, the prisoner later contacted us to say that the complaint had been made to us without his knowledge or agreement. We agreed with his request that the complaint be withdrawn.

Related reading

View Decision Report 201402677 as a PDF (10.74 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Scottish Prison Service

202412046 · 01 Feb 2026
C complained that the Scottish Prison Service (SPS) failed to follow the appropriate procedure after they removed C from association … Upheld 202401074 · 01 Nov 2025
C complained that the Scottish Prison Service (SPS) failed to take reasonable steps to ensure that they had prompt access … Upheld 202303295 · 01 Mar 2025
C complained that the Scottish Prison Service (SPS) failed to appropriately investigate their lost property claim. C submitted a claim … Upheld 202001300 · 01 Sep 2022
Ms C provided her express consent for her pronouns to be used for this publication. Ms C complained about matters … Partly Upheld 202006807 · 01 Sep 2022
C complained about the handing of their Internal Case Management (ICM) case conference. C was unhappy that the Scottish Prison … Partly Upheld View all decisions for this organisation
Source decision Back to decisions list