SPSO (Scottish Public Services Ombudsman) Not Upheld

East Dunbartonshire Council

201402950 · Local Government › complaints handling (incl social work complaints procedures) · Decision date: 01 April 2015
Complaint record keeping failures

Full Decision

Summary

Mrs C complained that the council rejected a new complaint following a complaints review panel. We found that the council had considered her complaint and had decided, as they were entitled to, that Mrs C was raising the same or similar points as had already been dealt with. In light of this, we did not uphold Mrs C's complaint.

Related reading

View Decision Report 201402950 as a PDF (10.73 KB) Updated: March 13, 2018

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