SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution

Business Stream

201404967 · Water › incorrect billing · Decision date: 01 January 2016
Weak Government Accountability & Scrutiny

Full Decision

Summary

Mr C complained to us that Business Stream had unreasonably invoiced him for charges that he was not liable for. In response to our enquiries, Business Stream said that, after considering the circumstances of the case and some additional information Mr C had provided, they were willing to close the account and withdraw all charges. Mr C confirmed that this resolved his complaint and, consequently, we closed the case.

Related reading

View Decision Report 201404967 as a PDF (10.74 KB) Updated: March 13, 2018

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