SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution

The City of Edinburgh Council

201406161 · Local Government › repairs and maintenance · Decision date: 01 May 2015 · View City of Edinburgh Council scorecard
Care home maintenance delays Pothole recording and maintenance

Full Decision

Summary

Ms C complained that the council had failed to act on her reports of repairs required to her home. During our investigation, we found that there had been a breakdown in communication which had resulted in repairs she had reported not being attended to. The council apologised sincerely to Ms C and made arrangements to carry out all the outstanding matters. Ms C confirmed to us that the council were taking action to resolve her complaint.

Related reading

View Decision Report 201406161 as a PDF (10.77 KB) Updated: March 13, 2018

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