SPSO (Scottish Public Services Ombudsman) Not Upheld

The City of Edinburgh Council

201406917 · Local Government › rent and/or service charges · Decision date: 01 August 2015 · View City of Edinburgh Council scorecard
Weak Government Accountability & Scrutiny

Full Decision

Summary

Mr C complained that the council had charged him a call-out fee for their shared repair service. The council advised that there would be a call-out charge if the issue was not considered as an emergency. When a council officer attended Mr C's property it did not appear to be an emergency and no action was taken, and a call-out charge was issued to Mr C.

We found that Mr C had been informed of the possibility of a call-out charge and there was no evidence that the issue should have been noted as an emergency. Therefore, we did not uphold the complaint.

Related reading

View Decision Report 201406917 as a PDF (10.83 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

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