SPSO (Scottish Public Services Ombudsman) Not Upheld

Glasgow City Council

201407030 · Local Government › Complaints handling (incl Social Work complaints procedures) · Decision date: 01 June 2015
Complaint record keeping failures

Full Decision

Summary

Mrs C complained that a close family friend she took along to an independently chaired complaint meeting was not allowed to speak on Mrs C's behalf or ask questions. We found that Mrs C had been asked in advance whether she was bringing a representative and that she told the council she would only be bringing somebody to support her but not represent her. Therefore, we found that the council had acted reasonably.

Related reading

View Decision Report 201407030 as a PDF (10.78 KB) Updated: March 13, 2018

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