SPSO (Scottish Public Services Ombudsman) Upheld

South Lanarkshire Council

201407585 · Local Government › repairs and maintenance · Decision date: 01 November 2015 · View South Derbyshire Council scorecard
Care home maintenance delays

Full Decision

Summary

Miss C complained to the council about damp in her house. Following an inspection, the council advised that they would engage a damp-proofing specialist to remedy the potential failure of a damp-proof course and potential rising damp. The council did not do this within a timescale Miss C considered reasonable and she raised her complaints with us. We found that there had been a delay in engaging a specialist and that this was caused by an administrative oversight. Given this, we upheld the complaint.

Recommendations

We recommended that the council: apologise to Miss C directly for the unreasonable delay in the engagement of a damp-proofing specialist.

Related reading

View Decision Report 201407585 as a PDF (11.84 KB) Updated: March 13, 2018

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