SPSO (Scottish Public Services Ombudsman) Not Upheld

North Ayrshire Council

201500303 · Local Government › repairs and maintenance · Decision date: 01 September 2015 · View North Tyneside Council scorecard
Care home maintenance delays Pothole recording and maintenance

Full Decision

Summary

Mrs C complained that the council had not taken reasonable steps to repair defects with her windows. Mrs C had new windows fitted in late 2012. Since early 2013 she had reported problems with the windows. Each time she did, the council arranged for a joiner to visit and fix the window if necessary. There was no evidence that following those visits Mrs C had reported the fixes had not worked. Therefore, we did not uphold this complaint.

Related reading

View Decision Report 201500303 as a PDF (10.77 KB) Updated: March 13, 2018

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