SPSO (Scottish Public Services Ombudsman) Not Upheld

A Dental Practice in the Lothian NHS Board area

201508022 · Health › complaints handling · Decision date: 01 August 2016
Complaint record keeping failures

Full Decision

Summary

Ms C complained to us about a dental practice's handling of her complaint about a dentist. We were satisfied that the practice's response had adequately addressed the issues raised by Ms C. The response was also issued in line with the timescales referred to in the practice's complaints policy. In view of this, we did not uphold Ms C's complaint.

Related reading

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