SPSO (Scottish Public Services Ombudsman) Withdrawn

Glasgow City Council

201601004 · Local Government › complaints handling (incl social work complaints procedures) · Decision date: 01 January 2017
Complaint record keeping failures

Full Decision

Summary

Mr C complained to us about the council's assessment of his mother (Mrs A)'s residential care charges. Mr C did not have power of attorney for Mrs A, and he had not progressed his concerns to a social work complaints review committee (CRC). We looked at the council's handling of the complaint because of the difficulties Mr C was having in progressing his complaint and because the council did not give him a timely response after they received permission from Mrs A's attorney. The council sent a detailed response to Mr C and offered to convene a CRC.

Related reading

View Decision Report 201601004 as a PDF (10.86 KB) Updated: March 13, 2018

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