SPSO (Scottish Public Services Ombudsman) Not Upheld

North Ayrshire Council

201601941 · Local Government › secondary school · Decision date: 01 January 2017 · View North Tyneside Council scorecard
School Estate Management Failures

Full Decision

Summary

Mrs C complained about the school's response to her concerns about how another pupil was treating her daughter, and that the council failed to investigate and respond to her complaint.

We found the school had taken reasonable action when concerns were reported to them. Though there appeared to continue to be problems, the school could only act on the information provided to them. We also found that the council's investigations were reasonable. We did not uphold the complaints.

Related reading

View Decision Report 201601941 as a PDF (10.78 KB) Updated: March 13, 2018

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