SPSO (Scottish Public Services Ombudsman) Not Upheld

Argyll Community Housing Association

201602008 · Local Government › neighbour disputes and anti-social behaviour · Decision date: 01 April 2017
Domestic abuse accommodation support

Full Decision

Summary

Mr C complained on behalf of his mother (Mrs A) that the housing association failed to take reasonable action to address the anti-social behaviour of Mrs A's neighbour. Mr C said that as a consequence Mrs A been left distressed and upset.

We found that in dealing with Mrs A's case, the association had followed their own policies and the advice of their solicitors. A legal process was entered and this was lengthy. However, as this was not within the control of the association, we did not uphold Mr C's complaint.

Related reading

View Decision Report 201602008 as a PDF (10.83 KB) Updated: March 13, 2018

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