SPSO (Scottish Public Services Ombudsman) Not Upheld

The City of Edinburgh Council

201602406 · Local Government › complaints handling (incl social work complaints procedures) · Decision date: 01 March 2017 · View City of Edinburgh Council scorecard
Complaint record keeping failures

Full Decision

Summary

Mr C complained that the council's social work department did not investigate his complaint, as he submitted it after their deadline. We found that Mr C did submit his complaint after the council's deadline, and that the council had followed their procedures. We did not uphold Mr C's complaint.

Related reading

View Decision Report 201602406 as a PDF (10.68 KB) Updated: March 13, 2018

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