SPSO (Scottish Public Services Ombudsman) Not Upheld

Clackmannanshire Council

201607427 · Local Government › improvements and renovation · Decision date: 01 August 2017
Complaint record keeping failures

Full Decision

Summary

Mr C complained to the council that an energy performance certificate (EPC) for his home was inaccurate as no assessment was carried out. The council advised him that they considered the assessment had been carried out. Mr C was dissatisfied and complained to us. The council provided us with a written statement from the assessor that he had carried out the assessment as noted on the EPC. We decided that there was no firm, objective evidence to allow us to determine whether Mr C or the council's position was correct. Given this, we did not uphold the complaint.

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View Decision Report 201607427 as a PDF (10.83 KB) Updated: March 13, 2018

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