SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution

Business Stream

201608438 · Water › incorrect billing · Decision date: 01 December 2017
Complaint record keeping failures

Full Decision

Summary

Ms C complained about her liability for water charges, as well as the manner in which she was billed for them by Business Stream. We contacted Business Stream to request information regarding the complaint. They responded by asking to re-open a dialogue with Ms C to attempt to bring the case to a satisfactory conclusion. Ms C listed various matters which she wished to be addressed and the organisation agreed to all of her requests. Ms C was satisfied with this outcome and we therefore closed her complaint without further investigation.

Related reading

View Decision Report 201608438 as a PDF (10.8 KB) Updated: March 13, 2018

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