SPSO (Scottish Public Services Ombudsman) Withdrawn

University of the West of Scotland

201700226 · Education › student discipline · Decision date: 01 September 2017 · View The University of the West of Scotland scorecard
Complaint record keeping failures

Full Decision

Summary

Ms C complained that the university had unreasonably withdrawn her from her course because of poor attendance. She had been experiencing personal difficulties, which she had reported to her personal tutor. The tutor had not passed on this information to the relevant people, so her circumstances had not been taken into account before her studies were terminated.

After we became involved, the university offered Ms C a meeting to discuss the options available to enable her to continue her studies. Her complaint was therefore withdrawn.

Related reading

View Decision Report 201700226 as a PDF (10.86 KB) Updated: March 13, 2018

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