SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution

West Dunbartonshire Council

201801027 · Local Government › repairs and maintenance · Decision date: 01 March 2019 · View West Northamptonshire Council scorecard
Care home maintenance delays

Full Decision

Summary

Mrs C, the sole homeowner in a council owned block of homes, complained about a unreasonable delay in arranging for mutual repairs to the property and a failure to keep her reasonably informed regarding when repairs would be carried out. We took no further action as the complaint was resolved on the basis of a reduction in the cost of the repair work in acknowledgement of the complaint received.

Related reading

View Decision Report 201801027 as a PDF (23.49 KB) Updated: March 20, 2019

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