SPSO (Scottish Public Services Ombudsman) Not Upheld

South Lanarkshire Council

201801358 · Local Government › neighbour disputes and anti-social behaviour · Decision date: 01 December 2018 · View South Derbyshire Council scorecard
Complaint record keeping failures

Full Decision

Summary

Mrs C complained that the council failed to follow their procedures in response to reports that a tenant had breached their tenancy agreement due to anti-social behaviour. We found that the council had taken steps in response to the reports they had received. The council were reliant on neighbours to inform them of incidents at the time so that could build an accurate picture of the type and frequency of behaviour occurring. In the absence of further reports and evidence of anti-social behaviour, the council was not able to take legal action to recover the tenancy. Therefore, we did not uphold Mrs C's complaint.

Related reading

View Decision Report 201801358 as a PDF (23.61 KB) Updated: December 19, 2018

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