SPSO (Scottish Public Services Ombudsman) Not Upheld

Wheatley Housing Group Ltd

201801841 · Local Government › repairs and maintenance · Decision date: 01 November 2018
Complaint record keeping failures Care home maintenance delays

Full Decision

We found that the association responded to each fault within the timescales set out in their repairs and maintenance policy, acknowledged the inconvenience caused and offered a goodwill payment. We considered that this response was reasonable and did not uphold Ms C's complaint.

Related reading

View Decision Report 201801841 as a PDF (10.74 KB) Updated: December 2, 2018

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