SPSO (Scottish Public Services Ombudsman) Not Upheld

A Medical Practice in the Lothian NHS Board area

201803525 · Health › clinical treatment / diagnosis · Decision date: 01 June 2019

Full Decision

Summary

Mrs C complained about the treatment she received from the practice for an infection in her leg. Mrs C attended an out-of-hours surgery over the weekend prior to attending her local practice on the Monday. The practice adjusted Mrs C's medications and arranged a follow-up appointment with a nurse for wound dressing. Mrs C's leg grew worse and a GP was called to her home. The GP arranged for Mrs C's admission and further assessment at a hospital.

We took independent medical advice from a GP. We found that Mrs C's treatment by the practice was reasonable and found no failings in the treatment offered. Therefore, we did not uphold Mrs C's complaint.

Related reading

View Decision Report 201803525 as a PDF (23.65 KB) Updated: June 19, 2019