SPSO (Scottish Public Services Ombudsman) Not Upheld

A Medical Practice in the Greater Glasgow and Clyde NHS Board area

201807078 · Health › clinical treatment / diagnosis · Decision date: 01 July 2019
Clinical negligence harms learning

Full Decision

Summary

Mr C complained that the practice wrongly focused their assessment and treatment on the wrong condition, which caused a delay in him being diagnosed with pancreatic cancer.

We took independent GP advice and found that the care provided, and investigations carried out, were in line with the Scottish Cancer Referral Guidelines. When Mr C's symptoms changed, the appropriate referrals were made. We did not uphold the complaint.

Related reading

View Decision Report 201807078 as a PDF (23.55 KB) Updated: July 24, 2019

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