SPSO (Scottish Public Services Ombudsman) Not Upheld

Glasgow City Health and Social Care Partnership

201809055 · Health and Social Care › care in the community · Decision date: 01 October 2020
Poor health and social care integration

Full Decision

Summary

C complained on behalf of their adult child (A), who has complex care needs and lives with C, about the care and treatment A received from the partnership.

C said that the partnership failed to carry out a reasonable support needs assessment for A and that they failed to prepare an appropriate outcome-based support plan.

We took independent advice from a social worker. We found that the action taken by the partnership in preparing the support needs assessment and outcome-based support plan was reasonable, and it was in line with relevant guidance and policies. We did not uphold the complaint.

Related reading

View Decision Report 201809055 as a PDF (23.97 KB) Updated: October 21, 2020

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