SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution

Aberdeenshire Council

201810874 · Local Government › repairs and maintenance · Decision date: 01 October 2019
Complaint record keeping failures

Full Decision

Summary

Mr C complained about the council's response to his reports about the high electricity usage at his property. Following our enquiries, the council acknowledged that there was a note within their records to fit an E10 timer at Mr C's property which was not actioned and would have resulted in additional cost to Mr C. The council said they were willing to offer Mr C a letter of apology and compensation. Mr C accepted this as a resolution to his complaint and the complaint was closed on that basis.

Related reading

View Decision Report 201810874 as a PDF (23.54 KB) Updated: October 23, 2019

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