SPSO (Scottish Public Services Ombudsman) Not Upheld

Dumfries and Galloway NHS Board

201906781 · Health › Clinical treatment / diagnosis · Decision date: 01 May 2021 · View NHS Dumfries & Galloway scorecard
Clinical negligence harms learning Inaccurate and inaccessible patient records

Full Decision

Summary

C complained about the care and treatment they received at Dumfries & Galloway Royal Infirmary, after they had fallen and hurt their leg. C raised various concerns about how their injury was diagnosed and their discharge home.

We took independent advice from an adviser in emergency medicine. We found C was given appropriate care and treatment in relation to their injury. We also found it was reasonable C was discharged home. Therefore, we did not uphold the complaint.

Related reading

View Decision Report 201906781 as a PDF (23.92 KB) Updated: May 19, 2021

View original on SPSO (Scottish Publ… website

Other decisions involving Dumfries and Galloway NHS Board

202304648 · 01 Feb 2026
C complained that the board failed to reasonably communicate with them about the care and treatment of their parent (A). … Not Upheld 202404622 · 01 Sep 2025
C complained about the care and treatment the board provided to their late spouse (A). A had a history of … Partly Upheld 202303239 · 01 Jun 2025
C complained about the medical care provided to their late parent (A) by the board when they were admitted to … Upheld 202301151 · 01 Apr 2025
C’s adult child (A) had been referred to the board's Community Mental Health Team (CMHT). A had some contact with … Upheld 202308046 · 01 Mar 2025
C complained about the care and treatment provided to their late spouse (A). C complained that A had an infected … Upheld View all decisions for this organisation
Source decision Back to decisions list