SPSO (Scottish Public Services Ombudsman) Not Upheld

Greater Glasgow and Clyde NHS Board - Acute Services Division

202000612 · Health › Clinical treatment / diagnosis · Decision date: 01 December 2021 · View NHS Greater Glasgow & Clyde scorecard
Clinical negligence harms learning

Full Decision

Summary

C complained about the care and treatment they received from the board for their hearing problems, and for their problems of dizziness/loss of balance.

We took independent advice from an ear nose and throat (ENT) specialist. We found that C's hearing problems were investigated appropriately and they were given multiple repeated investigations. We also found that appropriate steps were taken to investigate C's problems of dizziness/loss of balance. Therefore, we did not uphold C's complaints.

Related reading

View Decision Report 202000612 as a PDF (23.93 KB) Updated: December 22, 2021

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