Phso
Recommendations related to phso
2
Recommendations
100% accepted
Government Response
Accepted (2)
Recommendations in This Theme
recommendation across 2 inquiries
Across 2 inquiries
Tagged Recommendations
2 total
6a
Accepted
Paterson Inquiry
Communicating complaint escalation
We recommend that information about the means to escalate a complaint to an independent body is communicated more effectively in both the NHS and the independent sector.
- In December 2021, the government accepted this recommendation, stating that NHS complaints processes now more clearly signpost to the Parliamentary and Health Service Ombudsman …
Department of Health and…
34
Accepted
Morecambe Bay Investigation
CQC and PHSO memorandum of understanding
The relationship between the investigation of individual complaints and the investigation of the systemic problems that they exemplify gave us cause for concern, in particular the breakdown in communication between …
- In July 2015, the government stated: "We accept this recommendation" and confirmed that a new Memorandum of Understanding between the CQC and PHSO had …
CQC