- In December 2021, the government accepted this recommendation, stating that NHS complaints processes now more clearly signpost to the Parliamentary and Health Service Ombudsman and that the Independent Healthcare Providers Network had agreed to ensure members inform patients about independent resolution options (Government Response to the Paterson Inquiry, DHSC, December 2021).
- The December 2022 implementation update stated that CQC had updated its complaints guidance in early 2022 to make it easier for patients to raise concerns and access independent resolution (Paterson Inquiry Implementation Update, DHSC, December 2022).
- The Patient Safety Commissioner, appointed in September 2022 under the Medicines and Medical Devices Act 2021, provides an additional avenue for patients to raise safety concerns (Patient Safety Commissioner website).