Iscas
1
Recommendation
100% accepted
Government Response
Accepted (1)
Recommendations in This Theme
recommendation across 1 inquiry
Across 1 inquiry
Tagged Recommendations
1 total
6a
Accepted
Paterson Inquiry
Communicating complaint escalation
We recommend that information about the means to escalate a complaint to an independent body is communicated more effectively in both the NHS and the independent sector.
- The Parliamentary and Health Service Ombudsman issued NHS Complaints Standards in December 2022, which include a model procedure to increase awareness of independent resolution …
Department of Health and…