Performance Management
7
Recommendations
100% accepted
Government Response
Accepted (5)Accepted in Part (2)
Recommendations in This Theme
recommendation across 1 inquiry
Across 1 inquiry
Tagged Recommendations
7 total
F139
Accepted
Mid Staffs Inquiry
The need to put patients first at all times
The first priority for any organisation charged with responsibility for performance management of a healthcare provider should be ensuring that fundamental patient safety and quality standards are being met. Such …
- The Patient Safety Incident Response Framework (PSIRF) replaced the Serious Incident Framework in Autumn 2023, making system-based learning mandatory for all NHS-funded secondary care …
NHS England
F140
Accepted
Mid Staffs Inquiry
Performance managers working constructively with regulators
Where concerns are raised that such standards are not being complied with, a performance management organisation should share, wherever possible, all relevant information with the relevant regulator, including information about …
- National guidance on System Quality Groups was issued in January 2022 to facilitate intelligence-sharing and learning between all organisations within an integrated care system …
NHS England
F141
Accepted in Part
Mid Staffs Inquiry
Taking responsibility for quality
Any differences of judgement as to immediate safety concerns between a performance manager and a regulator should be discussed between them and resolved where possible, but each should recognise its …
- The Health Services Safety Investigations Body (HSSIB) was launched in October 2023 as an independent statutory body with powers of entry, inspection, and seizure …
NHS England
F142
Accepted
Mid Staffs Inquiry
Clear lines of responsibility supported by good information flows
For an organisation to be effective in performance management, there must exist unambiguous lines of referral and information flows, so that the performance manager is not in ignorance of the …
- The Health and Care Act 2022 established Integrated Care Boards to replace Clinical Commissioning Groups, creating new architecture for health and care systems (Health …
NHS England
F143
Accepted
Mid Staffs Inquiry
Clear metrics on quality
Metrics need to be established which are relevant to the quality of care and patient safety across the service, to allow norms to be established so that outliers or progression …
- The Learn from Patient Safety Events (LFPSE) service, which became fully operational in June 2024, uses machine learning to improve trend identification and analysis …
NHS England
F144
Accepted
Mid Staffs Inquiry
Need for ownership of quality metrics at a strategic level
The NHS Commissioning Board should ensure the development of metrics on quality and outcomes of care for use by commissioners in managing the performance of providers, and retain oversight of …
- The Health and Care Act 2022 replaced Clinical Commissioning Groups with 42 Integrated Care Boards (ICBs) tasked with oversight of population health and provider …
NHS England
F34
Accepted in Part
Mid Staffs Inquiry
Interim measures
Where a provider is under regulatory investigation, there should be some form of external performance management involvement to oversee any necessary interim arrangements for protecting the public.
- The Department of Health and Social Care stated in April 2025 that the Recovery Support Programme (RSP) provides a collaborative approach for supporting trusts …
CQC