Patient Access

2
Recommendations
100% accepted
Government Response
Accepted (2)
Recommendations in This Theme

recommendation across 1 inquiry

Across 1 inquiry
Mid Staffs Inquiry
Tagged Recommendations
2 total
F109 Accepted
Mid Staffs Inquiry
Effective complaints handling
Methods of registering a comment or complaint must be readily accessible and easily understood. Multiple gateways need to be provided to patients, both during their treatment and after its conclusion, …
- The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (SI 2009/309) established a single complaints procedure for health and social …
Healthcare providers
F244 Accepted
Mid Staffs Inquiry
Common information practices shared data and electronic records
There is a need for all to accept common information practices, and to feed performance information into shared databases for monitoring purposes. The following principles should be applied in considering …
- The government's response in "Hard Truths" (Cm 8777, November 2013) accepted this recommendation (Hard Truths: the Journey to Putting Patients First, DHSC, November 2013). …
NHS