Patient Feedback

4
Recommendations
100% accepted
Government Response
Accepted (4)
Recommendations in This Theme

recommendation across 1 inquiry

Across 1 inquiry
Mid Staffs Inquiry
Tagged Recommendations
4 total
F112 Accepted
Mid Staffs Inquiry
Lowering barriers
Patient feedback which is not in the form of a complaint but which suggests cause for concern should be the subject of investigation and response of the same quality as …
- The PHSO's NHS Complaint Standards (July 2022) state that organisations should treat all expressions of dissatisfaction that require a response as complaints, regardless of …
Healthcare providers
F254 Accepted
Mid Staffs Inquiry
Access for public and patient comments
While there are likely to be many different gateways offered through which patient and public comments can be made, to avoid confusion, it would be helpful for there to be …
- The government's response in "Hard Truths" (Cm 8777, November 2013) accepted this recommendation (Hard Truths: the Journey to Putting Patients First, DHSC, November 2013). …
NHS England
F255 Accepted
Mid Staffs Inquiry
Using patient feedback
Results and analysis of patient feedback including qualitative information need to be made available to all stakeholders in as near "real time" as possible, even if later adjustments have to …
- The government's response in "Hard Truths" (Cm 8777, November 2013) accepted this recommendation (Hard Truths: the Journey to Putting Patients First, DHSC, November 2013). …
NHS England
F256 Accepted
Mid Staffs Inquiry
Follow up of patients
A proactive system for following up patients shortly after discharge would not only be good "customer service", it would probably provide a wider range of responses and feedback on their …
- The government's response in "Hard Truths" (Cm 8777, November 2013) noted this recommendation (Hard Truths: the Journey to Putting Patients First, DHSC, November 2013). …
Healthcare providers