Patient Feedback

5
Recommendations
80% accepted
Government Response
Accepted (4)Awaiting Response (1)
Recommendations in This Theme

recommendation across 2 inquiries

Across 2 inquiries
Mid Staffs Inquiry Muckamore Abbey Inquiry
Tagged Recommendations
5 total
R46 Response Pending
Muckamore Abbey Inquiry
Lived experience feedback via external agency
Where people with learning disabilities can participate, the provider should actively seek their lived experience feedback in relation to staff attitudes and behaviours on a quarterly basis through an external …
Northern Ireland Executi…
F112 Accepted
Mid Staffs Inquiry
Lowering barriers
Patient feedback which is not in the form of a complaint but which suggests cause for concern should be the subject of investigation and response of the same quality as …
- The Parliamentary and Health Service Ombudsman defines a complaint as any expression of dissatisfaction, whether spoken or written, that requires a response (NHS Complaint …
Healthcare providers
F254 Accepted
Mid Staffs Inquiry
Access for public and patient comments
While there are likely to be many different gateways offered through which patient and public comments can be made, to avoid confusion, it would be helpful for there to be …
- The Department of Health and Social Care and NHS England stated in April 2025 that the Friends and Family Test (FFT) has been rolled …
NHS England
F255 Accepted
Mid Staffs Inquiry
Using patient feedback
Results and analysis of patient feedback including qualitative information need to be made available to all stakeholders in as near "real time" as possible, even if later adjustments have to …
- NHS England stated in April 2025 that results of the Friends and Family Test are published on a monthly basis (DHSC and NHS England …
NHS England
F256 Accepted
Mid Staffs Inquiry
Follow up of patients
A proactive system for following up patients shortly after discharge would not only be good "customer service", it would probably provide a wider range of responses and feedback on their …
- The Hospital Discharge Service Policy and Operating Model, published in August 2020, includes patient information leaflets and staff action cards for the discharge process …
Healthcare providers