7
Deferred
Mandate energy suppliers provide enhanced support, time, and attention to all customers, especially vulnerable groups.
Recommendation
We recommend that Ofgem consider how it should mandate that all customers, and particularly vulnerable groups, get more time, better attention and continuity of support from their energy supplier.
Government Response Summary
The government provided no specific response to this recommendation, addressing it as part of a grouped response with subsequent recommendations.
Paragraph Reference
34
Government Response
Deferred
Government Response
Deferred
HM Government
Deferred
And
Source
Committee
Energy Security and Net Zero Committee
Inquiry
Preparing for the winter
Report
First Report - Preparing for the winter
23 Sep 2023
HC 1720
Addressee Bodies
Department for Energy Security and Net Zero
Timeline
Recommendation age
2.7 yrs
Report published
23 Sep 2023