8
Deferred
Require energy companies to provide priority phonelines for intermediaries supporting vulnerable clients.
Recommendation
We recommend that energy companies be required to provide, on request, a priority phoneline for trusted intermediaries, charities and consumer organisations to access support for their clients over the winter months. This should be implemented ahead of this winter.
Government Response Summary
The government provided no specific response to this recommendation, addressing it as part of a grouped response with subsequent recommendations.
Paragraph Reference
36
Government Response
Deferred
Government Response
Deferred
HM Government
Deferred
And
Source
Committee
Energy Security and Net Zero Committee
Inquiry
Preparing for the winter
Report
First Report - Preparing for the winter
23 Sep 2023
HC 1720
Addressee Bodies
Department for Energy Security and Net Zero
Timeline
Recommendation age
2.7 yrs
Report published
23 Sep 2023