We support the Commission’s focus on creating a better regulatory framework, however a good framework is nothing without well-equipped regulators to act against bad actors and poor behaviours. Without clearer information and standards, it is difficult to have faith that monitoring and enforcement levels are sufficient, and we wonder if this has been a more pertinent problem than the frameworks themselves. The length of investigations and the sudden rise in inspections following injections of funding suggest that regulators have been underfunded in recent years and less able to monitor and catch problems, or enforce the rules sufficiently. Welcome efforts are being made to increase monitoring and inspections. We also believe that there is likely an imbalance between the data held by water companies and that held by regulators: a culture of openness is needed to ensure accountability. (Conclusion, Paragraph 58)