43
Acknowledged
If the Regulator of Social Housing engages as little with tenants as seems to be...
Conclusion
If the Regulator of Social Housing engages as little with tenants as seems to be the case, we are deeply concerned. It is impossible for the regulator to even give the appearance of putting tenants at the centre of its consumer regulation if it does not seem interested in their experience, even where a provider has failed tenants as badly as Clarion did at Eastfields.
Government Response Summary
The government agrees that tenants' voices should be at the center of social housing regulation. The Social Housing (Regulation) Bill will ensure that the Regulator engages with tenants when undertaking inspections. The Regulator has also recently introduced Tenant Satisfaction Measures (TSMs), which will provide tenants with greater transparency on their landlord’s performance. The Government has amended the Social Housing (Regulation) Bill to strengthen tenant engagement with their landlords.
Paragraph Reference
162
Government Response
Acknowledged
Government Response
Acknowledged
HM Government
Acknowledged
The Government agrees that tenants’ voices should be at the centre of social housing regulation. The Social Housing (Regulation) Bill will ensure that the Regulator engages with tenants when undertaking inspections. The Regulator has also recently introduced Tenant Satisfaction Measures (TSMs), which will provide tenants with greater transparency on their landlord’s performance. The Government has amended the Social Housing (Regulation) Bill to strengthen tenant engagement with their landlords.
Source
Inquiry
The Regulation of Social Housing
Report
First Report - The Regulation of Social Housing
20 Jul 2022
HC 18
Addressee Bodies
Ministry of Housing, Communities and Local Government
Timeline
Recommendation age
3.9 yrs
Report published
20 Jul 2022