21 Acknowledged

Set out timeframe for statutory New Homes Ombudsman and mandatory consumer code

Recommendation
In response to this report, the Government must set out the timeframe for creating a statutory, UK-wide New Homes Ombudsman and the details of the mandatory consumer code developers will need to abide by. (Recommendation, Paragraph 77) 49
Government Response Summary
The government remains committed to implementing a statutory New Homes Ombudsman scheme, but provides no timeframe or details of the consumer code.
Government Response
Acknowledged
HM Government Acknowledged
33. The government remains committed to implementing a statutory New Homes Ombudsman scheme, which will enable individuals buying new-build homes to benefit from clearer means of redress. Social housing tenants can already access support from the Housing Ombudsman and we have committed to introduce a new Ombudsman for the private rented sector.
Source
Committee Housing, Communities and Local Government Committee
Inquiry Housing Conditions in England
Report 4th Report – Housing Conditions in the Social Rented Sector 09 Feb 2026 HC 1154
View on Parliament website
Addressee Bodies
Ministry of Housing, Communities and Local Government
Timeline
Recommendation age 0.3 yrs
Report published 09 Feb 2026