Parliamentary and Health Service Ombudsman Scrutiny 2021-22

Public Administration and Constitutional Affairs Committee Closed Inquiry
Opened: 29 Sep 2022 Closed: 10 Jul 2023 Parliament page
The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the Parliamentary and Health Service Ombudsman (PHSO) in the financial year 2021/22. According to the House of Commons Standing Order 146 , PACAC’s role in relation to the PHSO is: to examine … Read more
17 Recommendations
18 Conclusions
1 Report
1 Oral session
7 Letters
1 Event
Activity timeline 11 events
4 Jul
2023
Correspondence
16 Jun
2023
Report published
31 Mar
2023
Report published
28 Mar
2023
Correspondence
10 Jan
2023
Correspondence
20 Dec
2022
Correspondence
20 Dec
2022
Correspondence
29 Nov
2022
Oral evidence
29 Nov
2022
Formal meeting (oral evidence session) · The Wilson Room, Portcullis House
22 Nov
2022
Correspondence
1 Nov
2022
Correspondence
Oral evidence sessions 1 session
29 Nov 2022
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Parliamentary and Health Service Ombudsman Scrutiny 2021-22
Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman Rob Behrens CBE · Parliamentary and Health Service Ombudsman
Title HC No. Published Items Response
Sixth Report - Parliamentary and Health Service Ombudsman Scruti… HC 745 31 Mar 2023 35 Responded
Recommendations & Conclusions
1 result
Clear
9 Recommendation Accepted in Part
Sixth Report - Parliamentary and H…
The Committee appreciates that there are issues to address with the use of mediation, such...
The Committee appreciates that there are issues to address with the use of mediation, such as the fact that the PHSO cannot publish the details of parties’ engagement through private mediation. However, finding solutions to these issues should be a … Read more
Government Response
The PHSO aims to double the number of mediations again in 2023-24, has trained more caseworkers, and will start publishing outcomes of complaints resolved through mediation, but does not commit to the specific 25% target due to complainant availability and the need for systemic investigations.
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Government Response AI assessment · 35 of 17 classified
Accepted 16
Accepted in Part 1
Acknowledged 17
Rejected 1
Total 17 recs + 18 conclusions
Correspondence 7 letters
4 Jul 2023 To committee Letter from Rob Behrens CBE on the PHSO Report - Broken trust: making patient safety more than just a promise, dated 29.6.23
Parliament page
28 Mar 2023 Correspondence with Rt Hon Therese Coffey MP, Secretary of State, Department for Environment, Food and Rural Affairs on the Environment Agency response to the PHSO's 'Earl Report', dated between 5.3–22.3.23
Parliament page
10 Jan 2023 Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on changes to women's State Pension age, dated 21.12.22
Parliament page
20 Dec 2022 From committee Letter to Rob Behrens CBE, Parliamentary and Health Service Ombudsman on update to PACAC on the investigation into changes to women’s state pension age, dated 14.12.22
Parliament page
20 Dec 2022 From committee Letter to Rt Hon Therese Coffey MP, Secretary of State, DEFRA on the Environment Agency response to PHSO's 'Earl Report', dated 13.12.22
Parliament page
22 Nov 2022 To committee Letter from Andreas Pottakis, Chair of the Independent Peer Review Panel on the PHSO Peer Review, dated 16.11.22
Parliament page
1 Nov 2022 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on Continuing Healthcare funding (CHC), dated 26.10.22
Parliament page