Parliamentary and Health Service Ombudsman Scrutiny 2022-23

Public Administration and Constitutional Affairs Committee Closed Inquiry
Opened: 13 Sep 2023 Closed: 28 May 2024 Parliament page
The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2022/23. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary … Read more
6 Recommendations
7 Conclusions
1 Report
1 Oral session
9 Letters
1 Event
Activity timeline 13 events
23 May
2024
Report published
14 May
2024
Correspondence
14 May
2024
Correspondence
14 May
2024
Correspondence
16 Apr
2024
Correspondence
26 Mar
2024
Correspondence
4 Mar
2024
Report published
6 Feb
2024
Correspondence
16 Jan
2024
Correspondence
28 Nov
2023
Correspondence
28 Nov
2023
Correspondence
14 Nov
2023
Oral evidence
Oral evidence sessions 1 session
14 Nov 2023
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Parliamentary and Health Service Ombudsman Scrutiny 2022-23
Rebecca Hilsenrath · Parliamentary and Health Service Ombudsman Rob Behrens CBE · Parliamentary and Health Service Ombudsman
Title HC No. Published Items Response
Third Report - Parliamentary and Health Service Ombudsman Scruti… HC 198 4 Mar 2024 13 Responded
Recommendations & Conclusions
1 result
Clear
13 Recommendation Accepted in Part
Third Report - Parliamentary and H…
Outline departments adopting PHSO Complaint Standards and present plan for full implementation
We reiterate the recommendation from our previous report that the Cabinet Office should strongly encourage Government departments and public bodies to sign up to the Government Complaint Standards. In its response to this report, the Government should outline how many … Read more
Government Response
The government agrees to strongly encourage departments to adopt the Complaint Standards, noting early adopters, but rejects mandating their use across all organisations due to their diversity, preferring a flexible approach.
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Government Response AI assessment · 13 of 6 classified
Accepted 4
Accepted in Part 1
Deferred 8
Total 6 recs + 7 conclusions
Correspondence 9 letters
14 May 2024 From committee Letter to Rt Hon Mel Stride MP, Secretary of State for Work and Pensions, Department for Work and Pensions on the timetable for the publication of the Government’s response to the Parliamentary and Health Service Ombudsman’s report, dated 14.5.24
Parliament page
14 May 2024 To committee Letter from Rt Hon Mel Stride MP, Secretary of State for Work and Penisons on the timetable for the publication of my response to the PHSO report, dated 30.4.24
Parliament page
14 May 2024 From committee Letter to the Prime Minister on appointment of the new PHSO Ombudsman, dated 14.5.24
Parliament page
16 Apr 2024 From committee Letter to Rt Hon Mel Stride MP, Secretary of State for Work and Pensions, Department for Work and Pensions on the Government’s response to Parliamentary and Health Service Ombudsman Report into communication of state pension age changes, dated 16.4.24
Parliament page
26 Mar 2024 To committee Letter from Rebecca Hilsenrath, Chief Executive Officer, PHSO on the PHSO report - Women’s State Pension age: our findings on injustice and associated issues, dated 21.3.24
Parliament page
6 Feb 2024 To committee Letter from Rob Behrens CBE, Ombudsman, PHSO on publication of the PHSO Report - Discharge from mental health care: making it safe and patient-centred, dated 1.2.24
Parliament page
16 Jan 2024 To committee Letter from NHS England to PACAC and Health and Social Care Committee on the response to the PHSO patient safety report 'Broken trust: making patient safety more than just a promise’, dated 10.1.24
Parliament page
28 Nov 2023 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on SPA Investigation Update, dated 16.11.23
Parliament page
28 Nov 2023 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on follow-up written evidence after 14.11.23 oral evidence session, dated 23.11.23
Parliament page