Third Report - Parliamentary and Health Service Ombudsman Scrutiny 2022–23

Select Committee
Public Administration and Constitutional Affairs Committee HC 198 4 March 2024
Report Status Government responded
Conclusions & Recommendations 13 items (6 recs)
Source View on Parliament website
Government Response (AI assessment · 13 of 13 classified)
Accepted 4
Accepted in Part 1
Deferred 8
Clear

Recommendations

1 results
13 Accepted in Part
Outline departments adopting PHSO Complaint Standards and present plan for full implementation
Recommendation
We reiterate the recommendation from our previous report that the Cabinet Office should strongly encourage Government departments and public bodies to sign up to the Government Complaint Standards. In its response to this report, the Government should outline how many … Read more
Government Response Summary
The government agrees to strongly encourage departments to adopt the Complaint Standards, noting early adopters, but rejects mandating their use across all organisations due to their diversity, preferring a flexible approach.
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